Description
- Understand the nature of conflict, the cause, and its broader implications to the individual, team, and organization.
- Discover dominant conflict-handling styles and learn to adjust to varying situations (Thomas-Kilmann Assessment Instrument).
- Apply Conflict Resolution Skills and Techniques to smoothen tension.
- Conduct difficult conversations with a clear objective armed with options for different scenarios that might occur.
- Approach conflict as an opportunity to dialogue using a non-violent communication (NVC) technique that is objective but recognizes emotion exists.
- Perform leadership role to resolve conflict through mediation.
