Assertive Communication: Say It, Mean It, Own It

Express ideas while maintaining positive and productive interaction! Assess communication style, express needs, say No without offending, and handle difficult conversations to create win-win solutions.

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  1. Asses personal communication style and move towards ideal style for a specific situation.
  2. Stand up for yourself without stepping on the rights and feelings of others.
  3. Say “NO” without offending anyone and create lasting relationship.
  4. Express need and get what you asked for.
  5. Respond to an angry client, subordinate or regulator by assertively defending Company’s policy.
  6. Take a U-turn on battles you do not need to fight
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