Elevating Customer Service into Customer Experience

From service to positive experience! Develop essential communication and active listening skills to handle customer concerns with empathy. Cultivate interpersonal skills and commit to delivering excellence aligned with your company’s core values.

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Description

  1. Cultivate interpersonal skills, empathy and patience to improve customer interactions and experience.
  2. Develop effective oral and written communication skills in dealing with customers.
  3. Develop an effective problem-solving skill by learning how to handle difficult concerns of customers.
  4. Strengthen and practice active listening skill.
  5. Commit to strive for team service excellence based on Company’s Core Values.
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